At KORE, it’s not just about the products we make, it’s about the people who make them. And when it comes to people who’ve helped shape who we are, few can match the genuine nature, expertise, and respect earned by Fergal Harrison, our Production Quality Manager.
Fergal has been part of the KORE family for over 21 years and even longer if you count his summer stints starting in 2001. Over two decades later, he’s still here, leading with quiet confidence, supporting his team, and making sure everything that leaves our factory meets the highest standard.
Fergal’s journey began while studying IT in Blanchardstown IT. He joined KORE during the summers, learning the ropes of EPS manufacturing from the ground up. Before long, he was comfortable on every machine.
In 2005, he stepped into a new challenge, joining the sales team and looking after customers across the south of Ireland. It wasn’t just a job to Fergal it was about building trust, making real connections, and helping people. Many of those relationships have lasted to this day.
When the recession hit in 2009, KORE made sure there was still a place for Fergal on the factory floor a reflection of how much he is valued. In 2011, he moved into the role of Quality Manager, just as KORE introduced ISO 9001, and he has been leading our quality efforts ever since.
Putting Quality First, Every Day
Today, Fergal plays a key role in ensuring everything we produce meets the strict CE marking requirements and complies with evolving European standards. He spends much of his time reviewing standards, overseeing product testing, and keeping everything running smoothly behind the scenes.
Fergal also helps manage our ISO certifications for quality, environment, and health and safety, making sure we stay aligned with best practices and ready for annual audits. He works closely with NSAI and BBA to maintain product certification and documentation, which is essential to our continued success.
On top of that, he co-leads KORE’s Lean Programme through the Quality Team. As a certified Green Belt (with plans to earn his Black Belt), Fergal guides process improvement projects across the business, helping us work smarter, not harder something he finds particularly rewarding.
He’s also a go-to support for our internal IT systems and has expert knowledge of EPS manufacturing equipment, helping keep things running reliably on the factory floor.
Proud Moments and Team Wins
One of Fergal’s proudest achievements has been watching the Quality Department grow from a small corner of the Comms Room into a dedicated space with advanced testing equipment and a growing, capable team.
In 2024 alone, the team completed 1,398 individual test routines a testament to the rigour and care behind their work.
Looking Ahead
Fergal has no plans to slow down. He’s excited about expanding the Quality Department further, adding new standards, new machines, and even more opportunities for the team.
Outside of work, Fergal is a proud dad to two beautiful little girls, a rugby and Liverpool FC fan, and someone who enjoys reading, gaming, and the occasional day out at paintball or airsoft. He brings the same focus, care, and humour to life outside of work as he does in the factory and it’s part of what makes him such a valued teammate.
Don’t approach a process to make savings, make improvements and the savings will follow
This quote sums up Fergal’s whole approach: thoughtful, improvement-focused, and never cutting corners.
Thank you, Fergal, for everything you bring to KORE for your leadership, your kindness, and your commitment to doing things the right way. We’re lucky to have you on the team.